Refund policy
Return Policy
At SilkLoomz (www.silkloomz.com), we want you to be satisfied with your purchase. We offer a 14-day return policy, which means you have 14 days after receiving your order to request a return.
Return Eligibility
To be eligible for a return, your item must be in the same condition in which you received it. The item must be unused, unworn, undamaged, and in its original packaging. You must also provide your order number or proof of purchase.
Change of Mind
Change of mind returns are not applicable. Returns will only be accepted in cases where the product is damaged, defective, or incorrectly sent.
How to Request a Return
To request a return, please contact us at info@silkloomz.com with your order number and the reason for the return.
Please do not send any item back before contacting us and receiving return instructions. Items returned without prior approval may not be accepted.
Damaged or Incorrect Items
Please inspect your order when you receive it. If you receive a damaged, defective, or incorrect item, contact us as soon as possible at info@silkloomz.com and provide photos/videos of the issue. We will review the issue and provide an appropriate solution.
Non-Returnable Items
The following items are not eligible for return:
- Custom-made or personalized products
- Items that have been used, washed, altered, or damaged after delivery
- Items without original packaging
- Returns due to change of mind
- Sale or clearance items, unless they arrive damaged or incorrect
Return Shipping
If the item is defective, damaged, or incorrectly sent, we will provide further instructions regarding return shipping.
For any other return request that does not meet our return conditions, the return may not be accepted.
Exchanges
If you would like to exchange an item due to a defect, damage, or incorrect item, please contact us at info@silkloomz.com. Exchanges are subject to availability.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method. Please allow 5–10 business days for the refund to be processed. Your bank or payment provider may require additional time for the refund to appear in your account.
Contact Us
If you have any questions about our Return Policy, please contact:
SilkLoomz
Website: www.silkloomz.com
Email: info@silkloomz.com