Shipping policy
Shipping Policy
At Silk Loomz, we are committed to delivering your order safely and on time.
Order Processing
Orders are processed after they are successfully placed and confirmed. Processing time may vary depending on product availability and order details.
You will receive your order through our designated courier service.
Delivery Time
Orders are generally delivered within 3–7 business days across Pakistan.
Delivery times may vary depending on your location, courier service, weather conditions, public holidays, or other circumstances beyond our control.
Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before you complete your order.
Cash on Delivery
We offer Cash on Delivery (COD) on eligible orders across Pakistan. Customers are required to provide a valid phone number and complete delivery address when placing a COD order.
Address Accuracy
Please make sure your shipping address, phone number, and other delivery information are correct before placing your order.
Silk Loomz is not responsible for delivery issues caused by an incorrect or incomplete address or incorrect contact information provided by the customer.
Delayed or Missing Orders
If your order has not arrived within the expected delivery timeframe, please contact us at info@silkloomz.com. We will work with the courier service to check the status of your shipment.
Delivery Issues
If you receive a damaged, defective, or incorrect product, please contact us at info@silkloomz.com as soon as possible after receiving your order. Photos or videos may be requested to verify the issue.
Contact Us
For any shipping-related questions, please contact:
Silk Loomz
Website: www.silkloomz.com
Email: info@silkloomz.com